Refund Terms

Goods must be examined and breakages notified by email or letter within 3 working days of delivery.

Some of our products are fragile and while every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged good or if you prefer give you a full refund.

Please note all returned parcels must be sent back using recorded delivery.

We will not accept responsibility for goods lost or damaged during their return or postal or other costs incurred whilst returning goods, unless the items were faulty wine supplied to you and a receipt of your postage costs is included.